Your Rights as a Cable Subscriber

Understanding consumer choice in Canadian broadcasting and how to exercise your rights.

In 2015, the CRTC announced sweeping changes to how Canadians buy television services. The "Let's Talk TV" decision was supposed to give you more control over what you pay for. Here's what you need to know about your rights and how to exercise them.

What the CRTC Promised

The 2015 "Let's Talk TV" decision (Broadcasting Regulatory Policy CRTC 2015-96) established several consumer protections:

1

Skinny Basic

Providers must offer a low-cost entry-level package (max $25/month) with local stations and basic channels. You have the right to this affordable starting point.

2

Pick and Pay

You can add individual channels to your package rather than being forced to buy large bundles. Channels must be available on a standalone basis.

3

Small Bundles

If providers offer bundles, they must also offer smaller packages (max 10 channels) so you can build a package that fits your needs.

4

Clear Billing

Your bill should clearly show what you're paying for. Services should be itemized so you can see where your money goes.

The Gap Between Promise and Reality

While the 2015 decision was a step forward, implementation has fallen short in several areas:

  • Regulatory loopholes allow certain services to be bundled into packages without explicit subscriber consent
  • Difficult removal processes make it hard for subscribers to remove services they don't want
  • Confusing billing can hide the cost of individual services within package prices
  • Lack of awareness means many subscribers don't know what they're paying for or that they can request changes

Know Your Rights

As a Canadian cable or satellite TV subscriber, you have the right to:

  • Request the skinny basic package at $25/month or less
  • Add channels individually rather than in large bundles
  • Know exactly what services you're paying for
  • Request removal of services you didn't explicitly choose
  • File a complaint if your provider doesn't honour your choices

How to Exercise Your Rights

Step 1: Review Your Bill

Look carefully at your monthly statement. Identify every service you're being charged for. Do you use all of them? Did you explicitly request each one?

Step 2: Contact Your Provider

Call your cable or satellite provider. Ask about switching to skinny basic or removing services you don't want. Document who you spoke with, when, and what they said.

Step 3: Escalate If Needed

If your provider refuses to remove a service or make requested changes, you can file a complaint with the CCTS. They handle disputes between consumers and TV service providers.

Learn how to file a complaint →

Frequently Asked Questions

What is skinny basic?

Skinny basic is a low-cost entry-level TV package that Canadian cable and satellite providers must offer. It includes local channels, educational channels, and some basic services for a maximum of $25/month. It's designed to give you an affordable starting point from which you can add only the channels you want.

Can I pick individual TV channels?

Yes. Since 2016, the CRTC requires providers to offer channels on a pick-and-pay basis. You can add individual channels to your basic package. However, some services may still be bundled in ways that limit true choice, which is why we're advocating for stronger consumer protections.

What if my provider won't remove a service?

First, document your request and their refusal. Then file a complaint with the CCTS. They can investigate and may be able to help resolve the dispute. Even if your individual complaint doesn't result in immediate change, it creates an official record that can support broader regulatory action.

Why are some services impossible to remove?

Some services have negotiated distribution arrangements that allow them to be bundled into packages without individual subscriber consent. This is a loophole in the current regulations that we're working to close.

Help Us Strengthen Consumer Choice

The current regulations have gaps that limit real consumer choice. Join us in calling on the CRTC to close the loopholes and deliver on the promise of true pick-and-pay television.

Sign the PetitionFile a Complaint

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