Resources for Canadian Broadcasting Consumers
Free guides and tools to help you understand your rights, file complaints, and participate in regulatory decisions that affect your TV and broadcasting services.
The CRTC regulates broadcasting in Canada, but navigating regulatory processes can be confusing. Our plain-language guides explain how to exercise your rights as a consumer - from filing complaints about service issues to participating in public hearings that shape broadcasting policy.
Guides
Consumer Choice in Broadcasting
Understanding your rights as a cable subscriber. Learn what the CRTC promised with consumer choice regulations, how to exercise your rights, and what to do when providers refuse to remove unwanted services.
CRTC or CCTS? Where to File Your Complaint
Billing and service disputes go to the CCTS; broadcasting problems go to the CRTC. How to tell which is which, what information you need, free templates, and what to expect after filing.
The Most Complained-About Telecoms in Canada
Every provider ranked by the complaints the CCTS accepted about it, year over year, and what each one’s customers complain about. Counted from the CCTS’s own open data.
They Charged Me to Cancel. Is That Legal?
Since June 12, 2026 it is illegal to charge a fee for cancelling a phone or internet plan. What is banned, the one device charge that is still legitimate, and how to get the rest removed.
They Raised My Price Mid-Contract
On a fixed-term contract your provider needs your express consent to raise the price. On month-to-month they generally do not. How to tell which you are on, and what the CCTS can actually do.
My Service Was Down. Do I Get a Credit?
No Canadian rule requires a credit for an outage — providers who gave them chose to. What to ask for anyway, how to document it, and the CRTC proceeding that may change the answer.
They Sent My Disputed Bill to Collections
Filing a CCTS complaint about unpaid charges forces your provider to stop collecting them until the complaint closes. How to use that protection, and what to do about your credit file.
A Huge Data or Roaming Bill?
Your provider must suspend data overage at $50 and roaming at $100 in a billing cycle unless you expressly agreed to pay more. What to do if your bill went past that.
Getting Your Security Deposit Back
A security deposit must come back within 30 calendar days of your contract ending, with interest at the Bank of Canada rate plus at least 1%. Most people never claim the interest.
How to Participate in CRTC Hearings
Learn how to submit interventions and appear at CRTC hearings. This guide explains how ordinary Canadians can influence broadcasting policy during licence renewals and public consultations.
Glossary: The Alphabet Soup, Decoded
Plain-language definitions of the acronyms and jargon in Canadian telecom and broadcasting — CRTC, CCTS, BDU, skinny basic, interventions, show cause, decision numbers, and more.
Official Resources
Links to official government and industry resources for Canadian broadcasting.
CRTC Resources
Other Organizations
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